Top 5 FAQs

  • When and how do I verify my account?
    149 people found this answer useful
    You can verify your account at any time however when account verification is required by us, we will inform you via an onsite notification and/or email.
    You can visit our verification page here and upload the required documents.
    Once uploaded, we will review them and give you a response.

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  • How long will withdrawal processing take?
    145 people found this answer useful
    After applying for withdrawal, we basically try to complete the withdrawal procedure within 24 hours.
    When withdrawing money, we may ask you to authenticate your account depending on the usage status of your account.
    In that case, please note that withdrawal arrangements will start after the account verification is completed.

    Please note withdrawal processing during weekends and public holidays might take longer than usual.

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  • How do I claim my welcome bonus?
    136 people found this answer useful
    You will claim your welcome bonus by a first deposit with ticking off the box to receive bonus.
    The welcome bonus will be shown in your account once you completed the first deposit.
    Please refer to this page to check detail about the welcome bonus.

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  • Which payment methods can I use?
    138 people found this answer useful
    We offer many different payments solutions to offer the best service to our customers. 
    Kindly check on your deposit page here.

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  • I am having issues with a game, what should I do?
    199 people found this answer useful
    Please try the instruction below. It could help you resume the game. 

    1.    Clear cache and cookie on browser you use.
    Please check out how to clear them if you’re not sure as the steps would be different depending on browser or version of browser that you use.
    2.    Press “Log out” on Vera&John website 
    3.    “Log in” Vera&John
    4.    Open the game that you played
    If this instruction doesn’t work out and still having same issue, please take a screenshot and send us via email or chat. 
    It would be helpful if you let us know that Transaction ID of the game round.
    You can find Transaction ID by “Transaction” > ”Game history” > ”Wager” > Transaction ID attached on each round)

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You can also browse our frequently asked questions on the topics below.

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