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Bonus & Promotions

  • How do I claim my welcome bonus?
    200 people found this answer useful
    You will claim your welcome bonus by a first deposit with ticking off the box to receive bonus.
    The welcome bonus will be shown in your account once you completed the first deposit.
    Please refer to this page to check detail about the welcome bonus.

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  • What are your wagering requirements and how do they work?
    24 people found this answer useful
    All our bonuses have wagering requirements which must be played through before you can convert your winnings to cash. Our standard wagering requirement is 20x, which means that if your bonus is $10, you will need to spend $200 before you can withdraw any winnings. You can always choose to withdraw your funds before working through your wagering requirements, however, should you do this you will forfeit your bonus and any associated winnings. Some offers may have different wagering requirements, but these will always be visible in the Terms and Conditions attached to the offer.

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  • I want to become a VIP, what do I need to do?
    24 people found this answer useful
    VIP accounts are selected by our Loyalty Team. You don’t need to do anything, just sit back and enjoy playing! If our Loyalty Team feels your account merits VIP status then they’ll be in touch. Just make sure your contact details are correct and updated regularly so you don’t miss their call.

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  • I play and wager with you a lot, can I have some Free Spins or a bonus?
    24 people found this answer useful
    The best way to get Free Spins and bonuses is through our amazing Mileage Program. We also have plenty of exciting promotions and competitions to keep you entertained.

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  • Is there a bonus available for me today?
    22 people found this answer useful
    You're welcome to ask us for a goodwill bonus at any time! However, please note that goodwill bonuses are given at the discretion of Yuugado and you shouldn't expect to receive one each time you make a request. The best way to get Free Spins and bonuses is through our amazing Mileage Program, giving you the chance to treat yourself to bonuses whenever you like.

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  • Are there wagering requirements on your bonus?
    2 people found this answer useful
    Yes, all of our bonuses have wagering requirements attached. When you make a deposit with a bonus linked to it, you must first complete the wagering requirements of both the cash and the bonus balance before attempting to convert any winnings. A cash balance will always be wagered before your bonus balance becomes active.

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  • What is your Welcome Bonus?
    1 people found this answer useful
    Yes! We can offer new players the following Welcome Bonus: 1st deposit: 100% bonus of up to $500 2nd deposit: 50% bonus of up to $250 3rd deposit: 100% bonus of up to $200 Daily $5 Spin Credits for various games, granted for 10 days after your 3rd deposit.

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  • Why didn't I get my bonus or Free Spins?
    1 people found this answer useful
    If you have not received your bonus or Free Spins, first try logging out of your account and then log in again. Your Free Spins or bonus should appear. If it doesn't, please contact our Customer Care Agents at [email protected]

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  • When I play using my bonus balance, is there a maximum bet restriction?
    1 people found this answer useful
    When betting with bonus money, you should not bet more than $6.25 on slots and $25 on table games as stated in our general Terms and Conditions.

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  • How will I receive the Welcome bonus?
    1 people found this answer useful
    After you register and make your first deposit, you will receive our current Welcome Bonus. To get your bonus, and any future bonuses, make sure the 'Claim Bonus' box is ticked when you are making your deposit.

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