Customer Information Protection and Privacy

Online casino operators often ask for detailed private information, such as their credit card numbers, for example, or pictures of a driver’s license. Casinos have a responsibility to protect any identifiable information customers provide them with to maintain a safe environment for their players to enjoy.

Below are some frequently asked questions on the topic of customer data protection and privacy at online casinos.

How is player data collected?

Data collection begins from the very first moment the player signs up for an account. Most online casinos ask for a name and email address, and some form of payment method, like a credit card, or bank account details.

How do you get a player’s consent for data collection?

When a new player registers for a Yuugado account, we present them with our Privacy Policy and ask them to review the site Terms and Conditions.

How do you inform players about how their data is handled?

At Yuugado, players can inform themselves by reading the Privacy Policy and Terms and Conditions which are easily accessible. In addition, when there are changes to either policy, we inform players via a notification on site. In some cases, we ask them for their consent again.

How long is player information stored?

For as long as a player maintains an account in good standing, Yuugado will retain their data. Should they close their account or apply permanent self-exclusion, their data will be retained for a period laid out in our privacy policy.

How do you protect private data?

We use a method of encryption called 256-bit SSL (Secure Socket Layer) encryption. This is the industry standard for website security. We also ensure that our employees are well trained to prevent data breaches.

Who do you share my information with?

We may only share your data with third parties who absolutely need to have your information to provide a service, and to protect us (and you!) from fraud. Institutions like credit reference agencies, fraud prevention agencies, payment processing companies, and financial institutions. You can read about this in more detail in the privacy policy.

Can I play online casino anonymously?

This depends on a casino-by-casino basis, however most online casinos require players to use their real names for fraud prevention, money laundering prevention, and licensing regulation reasons.

How do you minimise data collection?

We only collect the information we need to provide the service our players ask for, and where possible that data is anonymised.

How do you manage access to player data?

Only people who need to process your data will ever have access to it. We employ strict access controls to manage which of our agents can see your information, which is also laid out in our privacy policy. In addition, we conduct continuous audits and monitoring to prevent fraud.

What rights do I have regarding my data?

If you ask us, we will tell you what information we hold about you, and if you request a copy of your data, we must give it to you in a format you can reasonably access. If some information is inaccurate, it is your right to ask us to correct it. These are just a few of your data rights. You can learn more by reading our privacy policy page.

What can players do to prevent data breaches?

As much as it is our responsibility to keep your data safe, it is also your duty to ensure that you use strong passwords, avoid using shared networks, and regularly check your transaction history.

Summary

At Yuugado, we are well aware of the importance of data protection, and we are always working to create a safe place for customers to enjoy their favourite games, free from the threat of identity theft. We will continue to use every tool at our disposal to ensure that our players can use our online casino with their peace of mind intact.