Self-exclusion programs for responsible gambling

Self-exclusion is an essential tool for those seeking to recover from gambling addiction. In this article, we will explain the main features of self-exclusion, and how you can use it to help control your gambling better.

What is self-exclusion?

Self-exclusion is a self-regulatory tool that lets you suspend your online casino account. For instance, if you wanted to take a short break from gambling, or if you need to reassess your gambling activity, you may opt for a short time-out. Whereas, if you have concerns about your gambling, you can also opt to self-exclude for longer, even indefinitely.

How long can I self-exclude for?

Most online casinos offer a sliding scale of self-exclusion, from as little as a day up to indefinite self-exclusion. Whether it’s a week or a month, or indefinitely, you will not be able to access your account during that time. However, depending on the online casino and the terms of its license, you may still be able to withdraw your funds.

Can I self-exclude from multiple casinos at the same time?

Normally, you can’t set self-exclusion from multiple casinos. However, if the casinos fall under the same license, it’s possible that blocking an account on one may block your accounts on affiliated casinos. Be sure to check the terms and conditions of the casinos in question.

What happens if I gamble during my self-exclusion period

If you attempt to gamble at an online casino where you have self-excluded, you may be banned from playing at that site in the future, and/or your deposited funds may be confiscated.

What support is available when I self-exclude?

You can find information about support groups for gambling addiction on our Play-Wise page. We also recommend that you consult with your friends and family if you need to, and seek out local counselling services.

What happens to my private data during my self-exclusion period?

Online casinos, like Yuugado, must follow specific regulations regarding the length of time they must keep a customer’s data after they have closed their account due to self-exclusion. If your account is mere excluded, and not closed, you may still receive service emails, but you will not receive any promotional information.

How can I end a period of self-exclusion?

In general, most online casinos will automatically reactivate your account when your self-exclusion period is over. In some cases you may need to contact customer support to do it for you, so make sure to check the small print on the self-exclusion tool.

How do I prevent a relapse?

During your self-exclusion, the online casino will be taking measures to help you avoid gambling. If you have difficulty managing your gambling, it might be time to consider using the services of an addiction support organization. For more information, please see our Play-Wise page.

Why is cross-jurisdictional cooperation necessary?

While you might be self-excluded from one casino, it’s simple enough to sign up at another and just resume your gambling. In order for there to be true “responsible gambling”, it is important for online casinos to cooperate across jurisdictions and countries.

Summary

Yuugado supports players by proving a flexible range of self-exclusion periods. Short “time-out” periods are a great opportunity to take a break from gambling, while longer self-exclusion periods can help you recover from gambling addiction. At Yuugado, we hope you take advantage of our self-exclusion tool and use it with peace of mind. If you are concerned about your own gambling habits, why not check it out!