To begin the verification process, we’ll need to see a few documents proving your identity. You can complete this step by using our document uploader tool. We will provide you with a complete list of all the documents we need, as well as a place to upload them.
Of course, help is always at hand! Feel free to get in touch with us here should you require any assistance, if you have any queries, or encounter any problems. We are always happy to help you!
Our account verification team aim to process your documents as quickly as possible. If your documents are all clear and in order, you can normally expect the verification to be completed in about 24 hours.
Kindly bear in mind that we may request additional documentation based on your account activity, which may prolong the process a little.
In order for you to verify your account, we need copies of the following:
If for any reason you cannot access the document uploader tool, please get in touch with us here.
In order to make this process as easy as possible for you, we accept photographs of your documents taken with your camera or mobile phone.
The accepted forms of ID are a passport, driver’s license, national identity card or citizenship card. The required fields are:
Please be sure to include all corners in your pictures so that it doesn’t appear cropped.
Take photos of both sides of your credit card. The photo needs to include:
For security purposes, only the first 6 and last 4 digits of your account number should be visible, as in the sample picture on the left. Please cover up the 6 middle digits on the card as well as the security code on the back of the card.
Kindly ensure that all 4 corners of the document are visible in your pictures so that it doesn’t appear cropped.
In order to prove your address, you will need to send us a copy of a recent document that was sent to your registered home address. This could be a utility bill, invoice, bank statement etc. However, we do empathise that in today’s modern era not everyone receives their bills in paper form, so we will accept a PDF (electronic bill) as well.
Before you hit “send”, please make sure that the document meets the following criteria, otherwise it may not be approved. All documents must clearly show:
Kindly ensure that all 4 corners of the document are visible in your pictures so that it doesn’t appear cropped.
To avoid confusion, please keep your address (and other personal details) up-to-date on your account information.
For security purposes, please note that you need to send your documents either via our document uploader tool, or from the email address registered to your Yuugado account.
Please make sure that the quality of your documents is good, and the information is easy to read.
If you find yourself in need of assistance, please get in touch with us here; our team is always ready to help.
Remember that our agents may get in touch with you to ask for additional documents based on your account activity.
Here are some further points to keep in mind:We operate under a license issued in Curaçao. This helps protect our players in many areas. However, to comply with the requirements of such a license, we’re required to follow certain procedures, such as requesting various documents to verify player identity.
The processing of such documents is equally scrutinised by the regulator, and as it's a requirement for all licensed operators, these procedures are advanced, safe, and secure. We are more than happy to answer any further questions that you may have regarding this area.
